Policies for Domiciliary Care Services for Adults and Older People

Contains model policies in 4 groups, specific to the Domiciliary Care sector:

Business Management - covers administration, staffing, recruitment, training, record-keeping etc. Also contains model Statement of Purpose.

Continuous Quality Improvement- covers key quality policies, quality auditing, spot monitoring of services, feedback from service users, handling complaints etc.

Looking after the Service User - covers needs assessments, care planning, on-going care management through to the end of the domiciliary contract. Also contains a model Service User's Guide.

Health & Safety - covers all Health & Safety policies needed for occupational health and safety, hygiene and infection control, risk assessments of the service user's home environment, vulnerability of staff working late and alone, safeguarding the service user etc. Includes the latest Fire Safety Regulations for the office premises.

Links directly to the Forms Library. (Go back to Quality Self-Assessment Manual).

Scroll down to Downloadable Examples below for a full index of all policies contained in each of the 4 sections of the Policy Manual, and some examples: